I have watched dozens of episodes of this programme where a senior management staff member pretends to be a new job applicant for the lowest-ranked positions within the company. This is so that he can understand first-hand the backroom operations. At the end of his stint, he unveils his true professional identity, either offering solutions or rewards in the process.
It was on one of the recent episodes about a fast food drive-in company that I was truly struck with a what-if thought. What if a senior management staff of AXA Life came unannounced as a junior administrative assistant and I had to teach her my job? How would I be seen in his/her eyes? Well, I'd better hope the person does not come on one of my ultra-bad days! :P
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