An article on the flaws of online shopping has had its headline presented in a subjective manner, I feel. Instead of highlighting words to do with this topic, it highlighted the physical disability of the customer who was dissatisfied with the website. This shows how subjective editing can cause misconception.
The condition of the customer has nothing to do with the topic and this highlighting seems to shower unwanted attention on her condition, on the contrary. It does make things worse for her already miserable state of mind, if any, over her condition.